iPad cable not working

Hi

The cable of my Ipad 10 is not working and it doesn’t charge my ipad. I am sure the problem is the cable since it got charged with my friend’s type C cable. I have filled in a request for apple support, where they will send me a box to ship my device but actually i don’t know if I have to send my ipad pr the cable? Since the ipad works fine and I need it in the coming days. Can I send them the cable ?

Thanks

Hi maryam67,

thank you for your message — and it’s great that you’ve already tested your iPad with another cable to identify the issue!

However, to avoid delays, I recommend contacting Apple Support directly (via phone or chat) and confirming whether they expect the iPad or just the cable in this case. They’ll give you clear instructions tailored to your repair request.

→ Offizieller Apple Support

Please note that most readers here are fellow users, just like you, aiming to assist with technical and usage-related questions about Apple products. While Apple provides moderation to ensure a welcoming environment, direct customer feedback to Apple is not handled through these forums.

Hello. Thank you for participating in the Apple Support Community. If you speak English, we also have an English Community. Please feel free to join and ask a question!